Full-time
Lead, Customer Experience (CX) – Fintech/Remittance
Posted by Remit Choice Limited • Gujranwala Division, Punjab, Pakistan
About the Role
A fintech remittance company is seeking a Head of Customer Experience to lead its customer support function in Gujranwala. You will manage a multi-shift team, oversee operational resolutions for customer issues, and drive improvements through performance metrics. The ideal candidate should have significant experience in customer support leadership and fintech operations, along with strong communication skills in English and Urdu. This role is crucial for ensuring customer satisfaction and operational excellence.
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