Lead CIC Customer Support Manager - Technical Support

Job Description Summary

We are seeking an experienced and customer‑focused Technical Support Manager (CIC) to lead and develop the North America Level2 Technical Support team within GE Vernova’s Grid Automation business. This leadership role oversees both Wireless and Optical technical support functions, ensuring exceptional post‑sales service delivery across a growing portfolio of industrial networking, wireless, and fibre‑optic communication systems used in mission‑critical utility and infrastructure applications.

Key Responsibilities

• Leadership & Team Development: Lead and develop the CIC L2 Technical Support team (Wireless and Optical), fostering collaboration between the Rochester, Vancouver and Markham sites. Coach, mentor, and grow technical specialists to enhance product knowledge, troubleshooting discipline and professional communication. Establish team goals aligned with regional and global service objectives, promoting ownership and accoun...