Lead Care Manager (Calgary)

Overview

Lead Care Manager

The Lead Care Manager is a senior leadership role at HomeFree, dedicated to a single high-needs client and their care team. You will know one client and one family deeply, and you will be the person who makes their care feel seamless, personal, and impeccably delivered around the clock.

This client requires concierge-level service. The family has high expectations and a 24/7 care presence in the home, which means the Lead Care Manager needs to be highly responsive, polished, and confident operating in a private home environment. You will be supported by a Clinical Liaison peer who shares the on-the-ground load with you, but the Lead Care Manager owns the client relationship, sets the standard of care, and is the senior voice on the account.

This is not a standard 9–5 position. Care needs in this household arise across days, evenings, and weekends. Lead Care Managers have the autonomy to shape their schedules and take downti...