Full-time
LATAM CX Training & Quality Lead
Posted by Link-Worldwide • Mexico, ciudad de méxico, Mexico
About the Role
Link-Worldwide is seeking a Customer Service Manager in Mexico, Ciudad de México. The role involves managing customer experience for internal stakeholders and partners in LATAM, collaborating across departments to ensure successful launches.
The ideal candidate will possess a Bachelor’s degree, strong bilingual skills in English, Spanish, and Portuguese, and over three years in customer service management. Key responsibilities include designing training programs and analyzing service quality metrics.
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