Full-time
LATAM CX & Relationship Analyst — Data-Driven Impact
Posted by Didi • Colombia, Colombia, Colombia
About the Role
A leading mobility technology platform in Colombia is seeking a CX & Relationship Analyst to enhance the customer experience across its services in Latin America. Responsibilities include managing communication with vendors, tracking KPIs, and generating insights for continuous improvement in customer service. The ideal candidate has a Bachelor's degree, fluent English, and a background in customer service or BPO management. This role emphasizes teamwork and proactive problem-solving to deliver a high-quality customer experience.
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