L3 Windows Engineer

Position - Level 3 Windows Engineer
Location - Manila, Philippines (Hybrid)
Full-Time Opportunity
Night Shift
• Level 3 Troubleshooting: Desktop Engineering deep-dive diagnostics and root cause analysis on complex desktop issues involving OS internals, hardware and peripherals.
• DEX Expertise: Utilize DEX Tools to monitor and improve endpoint performance, correlate user experience issues with system changes and proactively address pain points..
• Automation: Develop and implement automation scripts to resolve issues, streamline desktop operations, reduce manual effort and improve consistency.
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.
• User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.
• Documentation: Maintain detailed documentation of configurations, procedures and troubleshooting guidelines
• Experience: ...