About the Role
🚀 Hiring: Technical Support – SaaS | Bengaluru (Work From Office)
📍 Location: Prestige Center Point, Cunningham Road, Bengaluru
🏢 Work Mode: Work from Office
About the Role
We are hiring an experienced Technical Support Engineer for our client – a global SaaS product company. The ideal candidate will support internal and external users, troubleshoot complex issues, and ensure timely resolution while closely collaborating with R&D, Product, Sales, and Customer Success teams.
🔧 Key Responsibilities
- Provide technical support to customers and internal teams
- Troubleshoot and resolve technical problems using logs, SQL queries, and monitoring tools
- Prioritize, categorize, and manage tickets in a fast-paced support environment
- Conduct incident reviews, customer environment health checks, and document solutions
- Record confirmed product defects and share...
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