About the Role
L3 Systems Administrator
Work Type: Full-time , Remote/WFH (Usually US Hours/Night shift). Start Date: TBD.
Job Role & Responsibilities & Requirements
- Resolve complex technical issues directly with customers submitted by phone, email, and onsite.
- Act as the primary escalation point from tier 1 and tier 2 support technicians.
- Provide training as needed to the tier 1 and tier 2 support teams.
- Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching).
- Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware.
- Advanced experience with the management of Citrix environments including XenApp, XenDesktop and NetScaler products.
- Advanced experience with setting up, managing, and troubleshooting A...
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