L3 Support Engineer

The Level 3 Support Engineer serves as the highest escalation point for complex technical issues escalated by end-users and internal teams. This fast-paced role requires advanced troubleshooting expertise, strong communication skills, and a proactive approach to maintaining the stability, security, and efficiency of client IT environments. 

JOB RESPONSIBILITIES

Incident Management

• Diagnose and remediate alerts from monitoring platforms.

• Troubleshoot and resolve complex hardware, software, and network issues.

• Respond to and resolve emergency outages according to established escalation procedures.

System & Security Maintenance

• Implement security patches and updates in alignment with internal security standards.

• Perform system updates including Server OS patches and firmware upgrades.

• Review, assess, and remediate identified security vulnerabilities.

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