Full-time
L3 Support Engineer – Android
Posted by Ivy Mobility, Inc. • Ciudad de México, Ciudad de México, Mexico
About the Role
The L3 support member is responsible for addressing the customer concerns, provide information on IVY’s product features, assist them with their needs when they report problems or product defects, code review and offer Root cause analysis with the defect fix.
Responsibilities
- Work with project teams for releases of fixes to production issues.
- Conduct Root Cause Analysis (RCA) on recurring issues and work to permanently fix them.
- Provide application support and troubleshooting assistance.
- Collaborate with customer support teams to resolve technical issues.
Required Skills & Experiences
Technical Skills
- Minimum 3+ years of experience in an Application Support role.
- Minimum 3+ years of experience in an Application Development/Sustenance Engineering role.
- Proficiency in SQL .
Ready to Apply?
Submit your application today and take the next step in your career journey with Ivy Mobility, Inc..
Apply Now