L3 Application Support Full Stack

JOB DESCRIPTION

Position Title: L3 Application Support Incumbent:

I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or

the overall purpose of the job.)

● Last level of application support that performs deep analysis, troubleshoots, modifies the

code and data of applications used by end customers in production environments

applying knowledge in programming techniques and experience in specific technology

platforms following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application

of end customers

● Provides continuous service improvements to eliminate or prevent incidents or problems

and improve service quality for end customers.

● Contributes to the team's continuous service improvements to eliminate or prevent

incidents or problems.

● Leads a project in defining tasks, project deli...