L2/L3 Systems Support Engineer
Posted by BIG Language Solutions • Industrial Area, Uttar Pradesh, India
About the Role
Job Title: IT Support Engineer – L2 / L3
Experience Required: 3-6 Years
Location: Noida(Work From Office)
Employment Type: Full-Time
Department: Information Technology
Role Summary
The L2/L3 IT Support Engineer is responsible for providing advanced technical support, troubleshooting complex issues, and ensuring smooth operation of IT systems and services. This role acts as an escalation point from L1 support and works closely with infrastructure, security, and application teams to resolve incidents and implement long-term solutions.
Key Responsibilities
L2 Support Responsibilities
- Provide second-level technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot issues related to Windows/Mac OS, MS Office, and standard enterprise applications
- Handle incidents and service reque...
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