L2 Technical Support

Job Description

Key Responsibilities

• Provide Level 2 and Level 3 technical support to end users via ticketing systems, remote tools, and phone/email.
• Manage and resolve incidents and service requests using Ticketing, RMM, and MSP tools.
• Administer Microsoft Intune (MDM) for device enrollment, compliance policies, application deployment, and endpoint security.
• Support and manage Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint.
• Handle Azure Active Directory / Entra ID user management, role assignments, and access controls.
• Configure and troubleshoot Group Policy Objects (GPOs).
• Provide support for Azure Virtual Desktop (AVD) environments.
• Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity issues).
• Diagnose and resolve printer-related issues (network & local printers).
• Deliver high-quality end-user support with clear c...