L2 Technical Support Engineer

Job Responsibilities

• Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying of root cause and take actions to permanently fix the problems
• Capacity management of the core and broadband networks to keep the customer performance at the highest level with a proactive approach
• Analyze L2 support requests from individual business units, take action to resolve the issue and/or escalate them to relevant teams
• Proactively monitor the platform, interpret the information, and take action accordingly to ensure the platform is up and running 24/7 (within the shifts)
• Monitor the service components using monitoring tools such as Dynatrace
• Monitor maintenance announcements of platform providers and inform related teams
• Work in shifts to ensure the platform is up and running 24/7, based on shift rotations defined and participate in planned activities
• Keep the servic...