L2 Technical Support Engineer

Our client, a leading company in the iGaming industry with global offices, is seeking a L2 Technical Support Engineer to join their growing team in Manila.

Purpose of the role:

L2 Technical Support Engineer is responsible of ensuring the run of the applications at highest quality and availability. Proactive monitoring and providing in-depth troubleshooting and solution to the customer complaints as well as the service caused problems are key purposes of this role. Post mortem analysis reports should be prepared after major problems including the history of the event, measures taken and what the future actions will be.

Main Responsibilities:

• Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying of root cause and take actions to permanently fix the problems
• Capacity management of the core and broadband networks to keep the customer performance at the highest level wit...