L2 Support Engineer – Telecom OSS

Role / Title: L2 Support Engineer – Telecom OSS

Location: Helsinki, Finland

Hiring Type: Freelance / B2B

Key Responsibilities

• Monitor and maintain HCL Domino application health, including server tasks, logs, replication status, and agent schedules; perform incident triage, Root Cause Analysis (RCA), implement fixes or workarounds, and maintain KEDB and operational runbooks.
• Lead and coordinate major incident bridges, collaborating with Domino administrators, application owners, and integration teams; provide timely and clear communication on impact, progress, and resolution timelines.
• Enforce role-based access control (RBAC) through Domino ACLs; implement field-level data protection mechanisms such as masking and encryption, and maintain comprehensive audit trails for access and change events.
• Support Privacy Impact Assessments (PIA), maintain data processing inventories, and prepare audit evidence for internal and external...