L2 Support Engineer (Jboss/Weblogic)

Responsibilities

• Provide L2 application support for Core Banking and Cards applications in production and UAT environments.
• Monitor, analyze, and troubleshoot application issues hosted on JBoss or WebLogic servers.
• Perform incident resolution, problem management, and escalation to L3 teams where required.
• Work on service recovery activities and ensure minimal downtime for critical applications.
• Execute and optimize SQL queries for data analysis, issue validation, and reporting.
• Develop and maintain Shell scripts for automation and log analysis on Unix/Linux platforms.
• Coordinate with infrastructure, database, and development teams for end-to-end issue resolution.
• Participate in shift-based operations to ensure 24x7 support coverage.
• Document root causes, known errors, and standard operating procedures (SOPs).

Qualifications

• 3-5 years of experience in L2 ...