About the Role
**RH**:Karla Acosta
**Location: CDMX**
**Industry - Sector**:Insurance
**What you’ll do?**
- Good experience in handling user queries and providing resolutions by thoroughly understanding the SOP and knowledge base
- Immediate response to service tickets and work through the process to understand the user problem and resolution
- Insurance Domain Application knowledge Underwriting Claims is a MUST
**What you’ll bring**:
- Support only in English language English Good in both writing and speaking is a MUST
- Capture information and complete problem analysis Provide day to day troubleshooting and proactive advice on process improvements
- Complete all regular scheduled tasks per the applicable Service Level Agreements Provide monitoring support during IT system maintenance and implementations to resolve queries to the user group.
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented.
**What can YOU expect in a career with Capgemini?...
**Location: CDMX**
**Industry - Sector**:Insurance
**What you’ll do?**
- Good experience in handling user queries and providing resolutions by thoroughly understanding the SOP and knowledge base
- Immediate response to service tickets and work through the process to understand the user problem and resolution
- Insurance Domain Application knowledge Underwriting Claims is a MUST
**What you’ll bring**:
- Support only in English language English Good in both writing and speaking is a MUST
- Capture information and complete problem analysis Provide day to day troubleshooting and proactive advice on process improvements
- Complete all regular scheduled tasks per the applicable Service Level Agreements Provide monitoring support during IT system maintenance and implementations to resolve queries to the user group.
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented.
**What can YOU expect in a career with Capgemini?...
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