L2 Support

**RH**:Karla Acosta**Location**:any state of Mexico**Industry - Sector**:Insurance**What you'll do?
**- Good experience in handling user queries and providing resolutions by thoroughly understanding the SOP and knowledge base- Immediate response to service tickets and work through the process to understand the user problem and resolution- Insurance Domain Application knowledge Underwriting Claims is a MUST**What you'll bring**:- Support only in English language English Good in both writing and speaking is a MUST- Capture information and complete problem analysis Provide day to day troubleshooting and proactive advice on process improvements- Complete all regular scheduled tasks per the applicable Service Level Agreements Provide monitoring support during IT system maintenance and implementations to resolve queries to the user group.
**Soft skills**:Work Underpressure, Quality at work, Results Oriented.
**What can YOU expect in a career with Capgemini?
**- Working in ...