L2 Senior Technical Support Engineer

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest‑growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?

Join the Celonis Support Services team, part of a 3‑Level Support model, as a dedicated 2nd Level Technical Support Engineer. You will be located in Madrid and report directly to the Director of Customer Support.

Our support engineers are highly‑trained experts focused on diagnosing and resolving technical and product‑related issues across the Celonis Product Suite. You will serve as the crucial interface between our global customers, partners and our internal Value Engineering & Delivery, Development, and Product Management organizations. We’re looking for someone eager to become a deep technical expert in Celonis infrastructure ...