About the Role
Position: L2 Production Support Engineer
Location: any state of Mexico
Industry - Sector: Financial Services – Banking
What you’ll do?
• L2 Production Support
What you’ll bring:
· Experience as a L2 support engineer
· Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders
· ITIL Process experience with Service Mgmt., Knowledge Mgmt.,
· Incident Mgmt
· Hands-on experience in SQL (Pl/SQL)
· Capable to analyze joint’s, Store Procedures and triggers
· Unix and Shell Scripting are mandatory.
· Capable to monitor processes and scripts errors
· Hands-on Read and Debug Code (Java or any OOP Language)
· Skilled in Debugging and Troubleshooting. Ability to perform RCA
Soft skills:
Work Underpressure, Qu...
Ready to Apply?
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