Full-time
L2 Operational Support in German
Posted by Cognizant • Budapest,BU-Soroksari ut44, Hungary, Hungary
About the Role
**L2 Operational Support in German**
Location: Budapest, Hungary
Job Type: Full Time
Working model: Hybrid (2 days in the office)
**Key responsibilities:**
+ Provide advanced troubleshooting for complex mobility incidents escalated from L1 support
+ Diagnose and resolve device enrollment, configuration, compliance and application deployment issues
+ Support mobile OS upgrades, patching strategies and device lifecycle events
+ Ensure minimal disruption to business users through rapid root cause identification
**Strategic Mobility Platform Management**
+ Own the technical roadmap for all MDM platforms including JAMF Pro, IBM MaaS360 and Ivanti
+ Evaluate OS changes from Apple and Android and assess enterprise impact
+ Proactively recommend enhancements, automation opportunities and platform optimizations
+ Lead platform upg...
Location: Budapest, Hungary
Job Type: Full Time
Working model: Hybrid (2 days in the office)
**Key responsibilities:**
+ Provide advanced troubleshooting for complex mobility incidents escalated from L1 support
+ Diagnose and resolve device enrollment, configuration, compliance and application deployment issues
+ Support mobile OS upgrades, patching strategies and device lifecycle events
+ Ensure minimal disruption to business users through rapid root cause identification
**Strategic Mobility Platform Management**
+ Own the technical roadmap for all MDM platforms including JAMF Pro, IBM MaaS360 and Ivanti
+ Evaluate OS changes from Apple and Android and assess enterprise impact
+ Proactively recommend enhancements, automation opportunities and platform optimizations
+ Lead platform upg...
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