L2 Desktop Support Engineer

Tata Consultancy Services provided pay range

This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$63,400.00/yr - $65,000.00/yr

Direct message the job poster from Tata Consultancy Services

Recruiter at Tata Consultancy Services (North America)

Ontario, CA | 6 - 8 years of experience

Job Description:

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or c...