About the Role
Job Summary:
We are looking for an L2 Cloud Engineer with experience in cloud or infrastructure support. The role involves handling support tickets, troubleshooting cloud and server-related issues, supporting AWS/Azure environments, networking, VPNs, and ensuring timely resolution of incidents within SLA timelines. The candidate should be comfortable working in shifts and production support environments.
Key Skills Required:
Cloud/Infrastructure Support (L2)
AWS or Azure
Linux and/or Windows Servers
Networking (DNS, IP Addressing, Routing, Firewalls)
VPN Technologies
Troubleshooting & Incident Management
Ticketing Tools and SLA-based Support
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