About the Role
Overview
The Level 2 Technical Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction. The candidate will also act as a bridge between Level 1 support and the development/engineering teams.
Responsibilities
- Analyze and provide effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations.
- Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services.
- Utilize MySQL syntax for database queries, maintenance, and performance optimization.
- Collaborate with internal technical teams to provide in-depth technical support for application-related issues.
- Write and maintain technica...
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