Full-time
L2 Application Support Engineer (Typescript)
Posted by SM Retail • Pasay, Pasay, Philippines
About the Role
Responsibilities:
- Provide L2 support for eCommerce platforms (Shopify, OMS, WMS)
- Perform root cause analysis and implement workarounds or fixes
- Own support tickets end-to-end, ensuring timely resolution and communication
- Update application configurations and support operational tools
- Document issues, fixes, and contribute to the team knowledge base
- Coordinate with L3 support and development teams
Qualifications
- Experience in application or production support (L2)
- Knowledge of TypeScript / JavaScript , GraphQL
- Experience with MongoDB, DynamoDB , and AWS (Lambda)
- Familiarity with eCommerce platforms and distributed systems
- Strong troubleshooting, documentation, and communication ski...
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