L2 Application Support Engineer

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Overview

The Level 2 Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction.

Responsibilities

• As a L2 Support, you will be analyzing and providing effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations;
• Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services;
• Utilize MySQL syntax for database queries, maintenance, and performance optimization;
• Collaborate with internal technical teams to provide in-depth technical support for application-related issues;
• Write and maintain technical documentation to assist in opti...