L2 Application Support Engineer

Job Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders.
• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs.
• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyze impact on issues or users’ requirements.
• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved.
• Participate in annual DR/BCM activities or infrastructure-related upgrades.
• Utilize software updates, drivers, knowledge bases, and ...