About the Role
Job Description
SUPPORT ENGINEER Level 1
Report to: Support Manager
Objective
Attend and resolve first-level incidents, complying with the service requirements to achieve SLA's.
Profile
Engineering in Electronics or Systems or Telecommunications, Information Technology or Computer Engineering.
Minimum 2 years of experience in support roles for service companies in the Telecommunications or Software sector.
Experience and technical knowledge in configuration and patch implementation.
Experience in customer service on high availability platforms.
Experience in using Service Desk/Ticket Management tools.
Experience in Linux, and Unix operating systems.
Knowledge of JAVA Applications and – SQL and ORACLE Database.
Knowledge of communications protocols and networking protocols.
Ability to analyze and diagnose technical problems.
Willingness to work in 24*7 hours environment.
Advanced/intermediate English language skills (Oral and Written).
SUPPORT ENGINEER Level 1
Report to: Support Manager
Objective
Attend and resolve first-level incidents, complying with the service requirements to achieve SLA's.
Profile
Engineering in Electronics or Systems or Telecommunications, Information Technology or Computer Engineering.
Minimum 2 years of experience in support roles for service companies in the Telecommunications or Software sector.
Experience and technical knowledge in configuration and patch implementation.
Experience in customer service on high availability platforms.
Experience in using Service Desk/Ticket Management tools.
Experience in Linux, and Unix operating systems.
Knowledge of JAVA Applications and – SQL and ORACLE Database.
Knowledge of communications protocols and networking protocols.
Ability to analyze and diagnose technical problems.
Willingness to work in 24*7 hours environment.
Advanced/intermediate English language skills (Oral and Written).
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