L1 Customer Success Agent

L1 Customer Success Agent – Philippines

Telna
Philippines (Remote)

** This position is remote for candidates specifically located in the Philippines **

Overview

Telna is seeking a full-time Customer Success Agent as an addition to our growing team. As we are a 24x7x365 operation, hours are rotational and can be days and nights.

Ability to work rotational shifts, including days and nights, with alternating schedules (e.g., 6 days on / 3 days off or 5 days on / 2 days off), as required.

Responsibilities:

The successful candidate will
:

• Provide technical and customer support via Email, Phone and Live Chat with limited supervision.
• Maintain a high-level of product knowledge and demonstrate the product value propositions.
• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
• Perform routine network and infrastructure monitoring.
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