Knowledge Analyst

Company Description

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Job Description

The Knowledge Analyst / Document Service Administrator role is a varied and exciting role. The role is responsible for ensuring the day‑to‑day Knowledge Management process activities are delivered to meet the needs of the business. It will involve working closely with key stakeholders and targeted with supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Management, the successful candidate will be responsible for delivering Knowledge Management to the business against defined processes. The successful candidate will show excellent communication skills, self‑motivated and an attention to detail. The role is responsible for delivering Services aligned to the ITIL framework and maintaining...