Kitchener Technical Support Engineer Role

Become a Technical Support Engineer with Dialpad in Kitchener, Canada, and champion our AI-driven communications platform. Help streamline customer interactions through expert troubleshooting and support.
In this role, you will facilitate seamless customer experiences by managing technical issues related to carrier networks and interoperability. Your role is crucial in leveraging over three years of experience within the telecom and VoIP industries to provide insightful solutions and inventive strategies that refine support processes and improve customer satisfaction.
Key Responsibilities:
• Handle escalations and troubleshoot carrier issues
• Monitor and test network performance proactively
• Support a variety of customer technical inquiries
• Diagnose and elevate issues for timely resolution
• Collaborate across departments to refine service delivery
Requirements:
• 3+ years of Customer Support experience in VoIP/telecom
• Thorough understanding of cloud...