Key Account Specialist

UniUni, a North American leader in last‑mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech‑driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e‑commerce clients.

About the role

This role focuses on managing key account clients by understanding their needs and delivering tailored solutions. Responsibilities include preparing quotations, maintaining customer SOPs, monitoring parcel status, conducting performance review meetings, and generating weekly and monthly KPI reports. The role also involves analyzing data to identify issues and implement corrective actions, preparing AR invoices and statements, following up on payments, reviewing customer claims, supporting team members as needed, and taking on additional tasks as assigned.

What you’ll do