About the Role
- Client Relationship Management: Serve as the primary point of contact for key accounts, building and maintaining strong, long-term relationships. Understand clients' business needs and objectives to provide tailored solutions.
- Strategic Planning: Develop and implement strategic account plans to enhance client satisfaction, optimize resources. Conduct regular reviews and update plans based on client feedback, market changes and organization goals.
- Revenue Growth: Identify and pursue opportunities for upselling and cross-selling to drive revenue growth. Monitor account performance and implement strategies to enhance profitability.
- Coordination and Collaboration: Work closely with internal teams (e.g., Business Development, operations, customer service) to ensure seamless service delivery and address any issues or concerns.
- Market Analysis: Stay informed about industry trends, competitive landscape, and market conditions. Provide insights and...
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