Key Account Manager - Colombia

Reporting
Business Development Director & Country Manager Colombia

Functions

Customer Relationship Development and Management:

• Develop and maintain strong relationships with key customers who generate the most revenue for the company.
• Play a key role in attracting new customers and take responsibility for their effective onboarding.
• Focus on growth in alternative segments where the company may not currently be present.
• Address and resolve customer complaints.
• Act as the main point of contact between customers and internal teams.
• Oversee the customer service assigned to each customer.
• Develop a thorough understanding of customer needs and requirements and prepare customised solutions.
• Negotiate contracts with customers and meet deadlines for achieving each customer’s long-term objectives.

Communication and Collaboration: ...