Key Account Manager / Business Relationship Manager

Position Summary:

The Key Account Manager will act as the strategic liaison between BSS and client, responsible for owning the relationship, aligning joint objectives, and ensuring all Go-to-Market (GTM), technical, and operational initiatives are executed with precision and transparency and targets achieved. This is a non-sales, non-marketing role focused on client engagement, governance, issue resolution, and reporting, serving as the single point of accountability from the BSS side.

Key Responsibilities:

Client Relationship Management

• Maintain a strong, collaborative working relationship with client's leadership, product, supply chain and marketing teams
• Represent BSS in all joint planning, review, and governance meetings with client
• Act as a trusted advisor and escalation point for all project and partnership-related is...