Junior Technical Support engineer

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Bogota# Technical Support engineer## Job Description## Your roleAs a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues. You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.In this role you will play a key role in:* Providing first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issues* Documenting support activities, maintaining detailed records of issues and resolutions in our ticketing system* Collaborating with cross-functional teams to escalate and res...