Junior Software Support

DUTIES AND RESPONSIBILITIES

• Provide first-line technical support to customers by diagnosing, reproducing, and analysing software issues.

• Investigate API-related problems by reviewing requests/responses, inspecting HTTP status codes, and analysing REST/GraphQL behaviour.

• Troubleshoot application errors by forming hypotheses, validating them through logs and configuration checks, and documenting findings.

• Reproduce customer-reported issues using test environments, sample payloads, and developer tools.

• Collaborate with engineering teams to escalate complex issues with clear, structured documentation (steps, evidence, logs).

• Analyze log data using tools such as Application Insights, Log Analytics, or equivalent cloud monitoring platforms.

• Support identity and authentication troubleshooting, such as OIDC/SAML configuration issues, token validation, redirect problems, or JW...