Junior Operations Manager

Base line: Foundational Profile of OM

Possesses the standard OM competency model, including project coordination, process management, data analysis, and strong communication/collaboration skills; Has relevant industry or client service experience, with a solid understanding of BPO/outsourced operations;
*Demonstrates experience in team leadership or cross-functional collaboration.

Extra request for the OM

1. Deep Business Engagement with JSY
*Business Acumen & Case Review Capability:
*Deeply understands JSY's workflows, service standards, and KPIs;
*Familiar with typical JSY scenarios, common challenges, and corresponding resolution approaches;
*Capable of independently conducting case reviews or professionally evaluating TL-submitted post-mortems—accurately identifying root causes and assessing the effectiveness of proposed improvements.

2. Client-Centricity & Relationship Management:
*Proactively responds to JSY's dail...