Junior Major Incident Coordinator

Why Compucom? Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! This Business Systems I role is for a Critical Incident Response Coordinator with 0 - 2 years’ experience in the position. The role has responsibility to drive Major Incidents to resolution in a timely manner by coordinating all required stakeholders on a technical bridge. Communicate the business impact and current troubleshooting actions to the required audience via email, SMS, or Service Now alerts in the pre-determined cadence (every 1 or 2 hours). Under supervision of the Business System II coordinator summarize and distribute the Major Incident Resolution details. Craft and distribute the RFO (Reason For Outage) post-mortem document, whic...