Junior Linguist

The
Junior Linguist – Compliance & Support is primarily responsible for
providing compliance and monitoring support (about 70% of the shift) across
various projects, ensuring compliance with quality standards, security policies
and performance improvement initiatives. This includes monitoring freelance
interpreter performance, ensuring compliance of security policies, assisting
and provide feedback in a timely manner as well as completing account
verifications. In addition to monitoring duties, the role also involves
providing interpretation during overflow hours and when additional coverage is
needed (about 30% of the shift). The linguist must possess good memory
retention, note-taking skills, recognize sensitive cultural differences, and be
professional and courteous. They should use appropriate industry terminology
and understand common industry procedures and practices. The calls may involve,
but are not limited to, subjects in the following f...