Junior Linguist

Job Description

The Junior Linguist – Compliance & Support is primarily responsible for providing compliance and monitoring support (about 70% of the shift) across various projects, ensuring compliance with quality standards, security policies and performance improvement initiatives. This includes monitoring freelance interpreter performance, ensuring compliance of security policies, assisting and provide feedback in a timely manner as well as completing account verifications. In addition to monitoring duties, the role also involves providing interpretation during overflow hours and when additional coverage is needed (about 30% of the shift). The linguist must possess good memory retention, note-taking skills, recognize sensitive cultural differences, and be professional and courteous. They should use appropriate industry terminology and understand common industry procedures and practices. The calls may involve, but are not limited to, su...