Junior IT Support Officer

Our Client is seeking a Junior IT Support Officer to provide first-line technical support to clients, managing incidents and service requests through to resolution. This entry-level role offers hands-on exposure across IT systems, networking, and troubleshooting, working alongside experienced engineers and technical staff.

This role is ideal for someone starting their IT career. The successful candidate will receive hands-on training and mentorship while providing first-line support to clients, troubleshooting technical issues, and learning the fundamentals of IT service delivery.

What you will be doing:

• Act as the primary point of contact for clients regarding support requests and incidents
• Provide clear and friendly communication to clients throughout the support process
• Manage incidents and service requests through the helpdesk platform from creation to closure
• Perform initial troubleshooting and diagnosis of hardware...