Junior IT Support (AutoCount / SQL Accounting) – Remote

Overview

We are a leading software solutions provider specializing in AutoCount and SQL Accounting systems for SMEs and corporate clients. With years of industry experience, we provide implementation, training, and technical support to ensure smooth daily operations for our customers.

Job Description

We are looking for a junior IT support personnel to join our support team. The successful candidate will provide online technical support via TeamViewer for our corporate customers using AutoCount or SQL Accounting software.

Responsibilities

• Provide remote support and troubleshooting for AutoCount / SQL Accounting users.
• Assist customers with installation, setup, and configuration via TeamViewer.
• Handle support tickets, diagnose technical issues, and offer timely solutions.
• Maintain records of support activities and escalate complex issues when required.
• Communicate effectively with clients to ensure ex...