Full Time

Junior Fulfillment Associate

Posted by Mphasis • Mangaluru, Karnataka, India

📍 Mangaluru, Karnataka 🕒 March 03, 2026

About the Role

Role: Back Office - Transaction Processing

Designation: Tr Transaction Processing officer (Complex) – Level 1


Department: Operations


Reports to: Team Manager


Summary:


The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.


Responsibilities:

  • Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.

  • Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system

  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing infor...
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