About the Role
Technical Support:
- Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product .
- Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
Problem Solving:
- Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.
Customer Communication:
- keep customer proactively informed , maintain a professional and courteous demeanor .
Product Knowledge:
- Develop a deep understanding of the product or service offerings to provide accurate and relevant support.
- Stay updated on product changes, updates, and new features.
Escalation Management:
- Escalate complex technical issues to the appropriate teams within the organization for furth...
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