Junior Customer Support Agent

Description

Do you want to be a part of a growing technology company in downtown Toronto? We are looking for motivated, qualified candidates to support Leonardo customers as a Level 1 Service Desk Agent.

As a Service Desk Agent your role will be to perform a number of customer support duties including troubleshooting client issues with Leonardo’s content management systems and issues related to distribution of media to websites.

JOB RESPONSIBILITIES

• Provide 1st level support to internal and external clients, partners and external content providers: research and answer, via email and phone
• Develop and maintain positive relations with clients, partners and internal stakeholders
• Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner
• Demonstrate a thorough technical understanding of products
• Execute production processes such as media encoding and loading
• Exec...