Junior Amazon Connect Engineer

We are looking for a Junior Cloud & GenAI Engineer – Amazon Connect Digital to join our Consumer Experience – Digital Channels team. This is an entry-level, hands-on engineering role focused on supporting cloud-native digital contact center solutions and Generative AI–driven customer experiences across chat, chatbot, SMS, email, and WhatsApp channels. The role offers an excellent opportunity for early-career engineers to build strong foundations in AWS Cloud, Amazon Connect Digital, and GenAI technologies, while working closely with senior architects and delivery teams on real-world enterprise CX solutions.

Responsibilities

• Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
• Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
• Work with AWS cl...