Full-time
Join Us as a German-Speaking Technical Support Advisor in Barcelona!
Posted by Confidential • barcelona, barcelona, Spain
About the Role
Overview
Join Us as a German-Speaking Technical Support Advisor in Barcelona!
Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters.
Responsibilities- Provide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolution
- Perform root cause analysis and troubleshoot issues using phone or remote access tools
- Track and categorize IT tickets, prioritize requests, and provide updates using the ITSM system
- Deliver high first-resolution rates by leveraging knowledge databases and collaborating with the clients extended support teams
Ready to Apply?
Submit your application today and take the next step in your career journey with Confidential.
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