Jira Administrator, Systems & Delivery

Jira Administrator, Systems & Delivery

Location: Bogota, Colombia (Remote friendly)

Robots & Pencils is seeking a Jira Administrator to help stabilize, streamline, and scale an enterprise Atlassian ecosystem supporting over 45,000 users across 900 Jira and Confluence instances. This role blends technical administration, process design, and backlog remediation, driving both immediate impact and long-term sustainability.

Key Responsibilities

• Manage day-to-day Jira Software, Jira Service Management, and Confluence operations across large, distributed environments.
• Streamline project creation, configuration, and integration processes to reduce current setup times (45–90 minutes per project).
• Maintain and evolve Confluence spaces, templates, and governance models for better documentation and collaboration.
• Resolve customer support backlog and operational tickets, prioritizing requests delayed by 2–6 mo...